Going to the weekend....

I just ended another shift.... and we're also about to end another work week..... isang araw na lang yahoooooo

This week has been entirely different for me.... well I think it's something good actually. I got to experience things that I did long long before ..... and I guess something that I've been looking forward in doing again.

So many things took place this week, uhmm to start out, Jesley and Charles were sent to a training in Makati, then our new manager is now on board.... and lastly I get to manage the team for three days....

Well I was excited at one point but yet nervous at the other end. The last time I managed a team real time was back in M*N when I was the A shift HIO. Do I still have what it takes to lead? From the time kasi na I joined the Quality team, it seems like I was working solo that time. What we were doing was not real time, it's really a support group type of a team. I don't need to make abrupt decisions nor manage a queue.

IT Helpdesk is just like the M*N helpdesk how hard could it be? hahahahah So since last Tuesday till today, I moved my shift to an earlier time so that I could oversee both A and B shift. Everythings pretty cool. Sobrang na enjoy ko, well don't get me wrong... It was not because I was the boss that time, but its more on, I made myself available for the team, I got to relate, talk, converse.... ano pa.... bond with the team, well at least for A and B shift. I feel na I'm a lot closer to them now than before. Dati kasi ako yung tipong naka upo lang ako sa station ko doing my stuff, without worrying about things behind me....

I've learned a lot from this experience, even though its more load for me, ok lang I don't mind. These 3 days were the busiest days of my ITHD career but hey I liked it. Pati shift report nagawa ko na .... hahahaha ano pa hindi ko nagagawa ? ha ? VLAN change ? hmmm someday hahahaha.

Ay also yesterday.... Jen, one of our specialist needed to go on VLWOP to do something important... at one point natakot ako, kasi I know na we might encounter difficulties with the queue since kulang ng tao for the shift, also I know that Jen is also the escalation point of the team. Pero sige lang, I never asked anyone to extend, I had confidence with the other B shift members. Even though there was a pinch of fear in me, sabi ko ka sa kanila kaya natin to .... I told them I believe in these 3 guys na natira and just made a small huddle just in case we need to pull something up in cases of call spikes. Pucha I have a power house B shifters.... what could go wrong ? I even called them "the Veteran team" hehehehe and the theme was 1970s hehehehhe.

Ruge, Jeff and Sonny .... ala akong masabi sa nyo guys !!! Sobrang saludo ako sa nyo ... ala kayong kahirap hirap kausapin, a job well done mga dudes, and syempre it also goes to the A shifters, Mela, Joyce, Sol and Mae and the specialists, Mia and Jen. Kudos. Oh Dex also .... Dex ang galing mo !!!!